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ETSB director urges new coordinator and one more telecommunicator to curb overtime
Summary
The ETSB budget presentation recommended increasing telecommunicators to 10 and funding a coordinator focused on training and quality control; the director said overtime costs are about $100,000 and the coordinator role is budgeted around $50,000 in ETSB funds.
An agency official presenting the emergency-telephone-system-board (ETSB) budget told the committee the dispatch center needs an additional telecommunicator (raising the staff to 10) and a coordinator dedicated to quality improvement and training.
The presenter said overtime currently accounts for roughly $100,000 and that hiring a coordinator — budgeted in ETSB funds near $50,000 — would allow the office to focus on training and reduce recurring overtime. The presenter also explained contractual overtime pay rules that drive daily overtime costs and said some expense is baked into current contracts.
Committee members questioned where new hires would come from and how the added positions change the budget; the presenter said the ETSB has its own funds for the coordinator and the request is meant to improve service quality and reduce long-term overtime spending.
