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Council hears plan to hire care navigator to support Anchor follow‑ups
Summary
City staff described a new care navigation position intended to provide short‑term (0–90 day) supports to high‑utilizers, help connect them to appointments and services, and reduce repeat 911 calls; staff expect to begin the role in January.
During the Anchor team presentation, staff said they plan to create a care navigation position to strengthen post‑crisis follow‑up and reduce future 911 calls.
Hunter Smith said the care navigation role would provide targeted assistance — helping residents get to appointments, obtain medication, access benefits, or connect with family — for a limited period after crisis contact. He estimated one navigator would manage a small caseload, roughly up to 15 people, and emphasized the function would focus on short‑term stabilization rather than long‑term case management.
Councilors pressed on staffing, scale and evaluation; Smith said the city plans to pilot the position and return with clearer caseload metrics and proposed performance indicators.
The proposed navigator is intended to complement other partners (Region 10, Anchor, local providers) and reduce repeated ECC/911 contacts through proactive connections and brief care plans.
