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Council tables fleet-management app after members report problems with Samsera system
Summary
Council members reported multiple issues with the Samsera fleet-management app and equipment (including a dump-truck transmission concern) and voted to table further action on the vendor until problems are resolved and staff can investigate.
Council members discussed recurring issues after installing a fleet-management/safety application from Samsera, including troubles with fire trucks and at least one dump-truck transmission problem. A council member said the vendor "isn't providing what they said they would," moved to table further action on the vendor until the town staff can dig into the problems, and the motion was seconded and passed by voice vote.
Members authorized Angela to contact Samsera's technical staff to troubleshoot whether the problems are wiring/cord related or vendor performance issues. The council did not take additional procurement action at the meeting but directed staff to pursue technical resolution before proceeding with or cancelling the contract.
