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Clerk's office urges kiosk, IT investments; staff say 3 of 4 kiosks work
Summary
Shelby County clerk staff said kiosks and in-house IT support could reduce long lines and free trained staff to handle complex dealer packets; staff reported four kiosks exist, three working and one needing internet connectivity and cited a prior ~$2 million ask for wider rollout.
Clerk staff told commissioners that kiosk centers and better in-house technology would ease long lines at downtown offices and allow trained staff to focus on complex dealer packet processing.
"We have 4. There are 3 that are working. 1 needs Internet connectivity," MVR Administrator Benny Smith said when describing the current kiosk footprint. Mike Williams, the clerk office CAO, said the office lacks in-house IT staff and often must wait for vendor or county IT support when a kiosk fails.
Staff said kiosk centers could be placed at grocery stores, municipalities and other public sites and could potentially pay for themselves through transaction fees. Benny Smith said an earlier capital request sought about $2,000,000 to deploy roughly 20 kiosks and refresh systems across multiple sites.
Commissioners expressed willingness to partner on a CIP request if kiosks proved cost-effective, and budget staff said there are restricted computerization funds (an MVR/computerization fund) that may be used for technology purposes.
No formal funding decision was recorded; commissioners asked staff for specifics on cost, operations and how kiosks would affect staffing needs.
