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Audit of Garland Visitor Center finds small-operation controls need tightening
Summary
An audit found adequate cash handling at the visitor center on spot testing, but flagged segregation-of-duties limits, broad POS access, incomplete promotional-item tracking and storage-access controls; management proposed immediate and longer-term fixes.
Internal Audit reported generally adequate cash controls at the Garland Visitor Center on an unannounced count and reconciliations, but recommended steps to strengthen inventory, access and discount documentation procedures.
"The visitor center processed over $78,000 in merchandise sale over the audit scope, 2024 and through 2025," Kevin (auditor) told the committee. Audit findings included limited segregation of duties at a single full-time location, broad POS permissions (12 of 13 users had rights to adjust prices, voids and inventory), off-site storage with a single shared key and no electronic access log, and incomplete documentation for employee discounts. Auditors recommended compensating controls such as periodic secondary verifications, inventory spot checks, periodic review of POS access rights and logging for storage access.
Dana, the visitor-center manager, told the committee the operation intentionally configures the POS to allow employees to process returns and customer needs at a single-staff location and that the center will pursue a new POS with more granular permissions and implement immediate administrative controls such as login sheets and staff training. Management set implementation tasks with some items marked immediate and others pending a new system selection.
