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New e-Dispatch Taxi Queuing System Goes Live at PSP; Airport Says It Reduces On-Site Staging
Summary
Operations manager said the e-dispatch system lets taxi drivers join the queue remotely, reduces terminal congestion and provides a transparent first-in/first-out dispatch; staff reported the system has been live about a month with positive early performance.
The airport's landside operations manager (Graff) presented an e-dispatch taxi queuing system that allows drivers to join remotely rather than staging on-site, which reduces congestion and frees drivers to take other fares while waiting to be dispatched to the terminal.
Graff said the system creates a transparent first-in/first-out queue, gives taxi fleet owners tools to manage drivers remotely, and has been live for about a month with favorable early results. Commissioners and staff said the system reduces idle engine time and improves circulation in the cell‑phone lot.
Operations staff noted the system’s configuration can be adjusted as passenger volumes change and said it will reduce manual queuing work that previously consumed staff time.
