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EMS billing contractor problems prompt in‑house review; Macedon tower issue resolved, Palmyra easement approved
Summary
Wayne County EMS reported reporting errors from its billing contractor that reduced valid collection accounts to under 30% of initially identified files; the county will evaluate bringing billing in-house. The committee also approved a Macedon contract amendment and a Palmyra tower easement 5-0.
Jim Lee, EMS Director, told the Public Safety Committee that a review of revenue accounts identified 209 accounts initially targeted for collections, but fewer than 30% were appropriate because of reporting errors by the county’s billing contractor. Lee said staff documented the contractor’s deficiencies and will evaluate whether to bring billing functions in-house, noting the current contractor costs of approximately $15,000–$20,000 per month and that sufficient justification will be required to terminate the existing agreement.
Lee also updated the committee on technical work for communications infrastructure. After NB&C initially installed an incorrect microwave unit at the Macedon communications tower, Lee identified that an available antenna resolved the problem; NB&C subsequently requested compensation for additional work through a second change order. The committee approved the contract amendment 5-0 but Lee expressed reluctance to approve the separate compensation request without clearer resolution of contractor performance issues.
Separately, the committee authorized execution of an easement for the Palmyra tower site 5-0. Lee presented that authorization and the committee recorded approval. Staff plan a follow-up meeting to study the feasibility of bringing billing in-house and to document contractor deficiencies for procurement files.
