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Board approves Kaseya help-desk renewal after higher invoice amount
Summary
The Board added and approved renewal of the Kaseya help desk management subscription after staff explained an invoice increase to $14,369.05 attributed to enhancements; the renewal was carried unanimously.
Technology Services moved to add and approve renewal of the annual Kaseya help desk management subscription during the Aug. 5 meeting. Purchasing Agent Charles J. Volpe reported the City had previously awarded Kaseya a three-year term at $14,047.95 per year; Kaseya submitted an invoice this year for $14,369.05.
Director of Technology Services F. Gentile said he contacted Kaseya about the increased billing and was told the previous agreement had automatically renewed at the higher amount prior to execution of the subscription amount approved last year and that enhancements requiring development costs accounted for the increase. Gentile moved to allow payment of the increased fee for this year and next year; D. Garrick seconded the motion and it carried unanimously.
