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Bay Village reviews 2025 IT vendors, weighs removal of copper POTS lines

Technology and Digital Infrastructure Committee, Bay Village City Council · April 20, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

City staff presented the city’s 2025 vendor roster—including EMC IT Solutions, Microsoft, Tyler Technologies, CrowdStrike, Black Talon and South Shore Cable—and said First Com (POTS lines) is under evaluation while Beyond Trust will not be pursued further.

I.T. Director Jen Demaline provided a vendor-by-vendor review of the services Bay Village used in 2025. Staff identified EMC IT Solutions as the city’s third‑party IT contractor and listed Microsoft (M365), Tyler Technologies (finance and HR systems), CrowdStrike and Black Talon (cybersecurity), Barracuda (cloud archiving), and South Shore Cable (fiber) among notable vendors.

Staff said Beyond Trust was not pursued further during the vendor evaluation process. First Com—responsible for the city’s remaining POTS (plain old telephone service) lines—remains under evaluation because the city still maintains copper phone lines for emergency services until a mandate or policy change allows their removal.