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Providers raise problems with DSPD Invitation-to-Submit-Offer process; DHHS says improvements under way
Summary
Providers reported missing, incomplete, and misdirected ISOs and worries about lack of responses and perceived favoritism; DSPD said it has work groups to improve the ISO process, balances information-sharing with HIPAA protections, and directs choice concerns to constituent services.
Multiple providers raised concerns about the Invitation-to-Submit-Offer (ISO) process used by DSPD, reporting missing ISOs in some counties, incomplete ISO details that hinder evaluation, and ISOs sent to providers not authorized for minors. Amanda Slater read a submitted question that said, "I personally feel like there's favoritism that is happening with support coordinators and preferred providers," and DSPD officials urged providers to contact constituent services for follow-up.
Angie Pena said ISOs are currently sent to a single provider list (which does not filter by age or location) and acknowledged quality issues such as cut-off fields or incomplete narratives. She said the department has engaged families, providers and support coordinators in work groups to improve the ISO process while ensuring privacy protections to avoid disclosing identifiable client information. For concerns about choice and possible favoritism, Angie pointed providers to the constituent services team and cited the National Core Indicators survey and SCE reviews as additional oversight mechanisms.
Angie recommended providers verify their contact information (Amanda Barr was identified as a contact) and said the department is paying attention to the reported problems and will pursue process changes based on stakeholder feedback.
