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Consultants: cross‑train admin and convert part‑time building staff to full‑time roles
Summary
Matrix Consulting presented a development‑review staffing assessment to the Piedmont City Council recommending cross‑training administrative assistants and converting two part‑time inspectors and two part‑time permit technicians into one full‑time inspector and one full‑time permit technician; staff linked these staffing choices to an upcoming fee study.
Matrix Consulting manager Lisonbee Brecke delivered a synopsis of a development‑review study the firm prepared for Piedmont and framed three near‑term staffing recommendations for the planning and building department.
"Most importantly, Piedmont has exceptional customer service," Brecke said, citing stakeholder surveys and focus groups that praised city staff while noting concerns about predictability in review timelines and technology integration. Brecke recommended cross‑training all administrative assistants, adding a full‑time building inspector to cover an average workload of about 4,274 inspections per year (roughly 17 inspections per business day), and converting two part‑time permit technicians into a full‑time permit technician to improve consistency in plan review.
Director Kevin Jackson told the council the workload for planning and building has grown substantially and that prior hiring of part‑time staff was initially meant to be temporary but has become relied upon. Jackson said the city would need to draft classifications and secure Civil Service approval before recruiting for full‑time roles; staff also proposed that the fee study incorporate the staffing changes so the council can evaluate cost recovery prior to budget adoption.
