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District declines long-term sewer-fee refund request, offers two-year settlement conditional on release
Summary
After months of correspondence, staff denied a customer request to refund sewer connection fees beyond the ordinance's two-year refund limit but offered a two-year refund conditional on a signed release; customers had filed their appeal after the 30-day appeal window.
Staff briefed the board on a customer correspondence matter involving a multi-parcel sewer connection and a request for refund of connection fees dating back decades. The owners asked for refunds back to the original connection period and alleged they had been wrongly charged.
Staff's written determination (issued in October 2024) declined the expansive refund request, noting the district ordinance limits refunds to two years and that refunds for district errors are similarly time-limited. Staff said the customers submitted an appeal outside the ordinance's 30-day appeal window. As a compromise, staff said it would honor a prior offer to refund two years of fees if the customers sign a release of future claims; that offer will remain open for 45 days.
Staff described the circumstances and the limitations of historical records. The board did not reverse staff's determination at the meeting; staff will send the settlement offer letter and proceed according to the ordinance.
