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District finalizes two-year Monarch bus contract, reports app rollout and improved on-time performance
Summary
District operations reported a new two-year contract with Monarch Bus Service and showed complaint and lateness improvements versus the prior vendor. The district also previewed a parent app rollout (EZ Routing/Bus Quest) and camera/routing upgrades to improve safety and communication.
District operations reported a new two-year contract with Monarch Bus Service and a reduction in complaints and late buses compared with the prior provider. The operations report showed Monarch had fewer than 10 complaints for Sept–Oct 2024, compared with 29 complaints under the previous vendor during a comparable earlier period, and noted a small number of late special-education route arrivals.
Staff described technology and safety upgrades to support transportation: bus-camera system improvements, daily reporting, remote video downloads and the phased adoption of EZ Routing and the Bus Quest parent app. The report noted that 378 of 1,011 scheduled riders had linked parent accounts as of early November; staff said the district will expand app functionality and continue communication to families.
