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Presenter describes Customer Service Center as one-stop hub for National DPP partners
Summary
The presenter walked coaches through the CSC's search, topic groupings, technical assistance process and highlighted marketing resources and community discussion features to support outreach and program delivery.
The presenter described the National DPP Customer Service Center (CSC) as a centralized resource for partners delivering and promoting the lifestyle change program, noting it contains on-demand self-service resources such as videos, research articles, outreach materials and a community discussion board.
"If you're not already familiar with the National DPP Customer Service Center, the acronym is the CSC," the presenter said, walking attendees through the home page and help features and explaining where to submit technical assistance requests.
She demonstrated navigation features: topic groupings (marketing materials, national campaigns, reaching underserved populations), a prominent search bar that surfaces relevant resources within the first links for close keyword matches, and right-column help boxes linking to community discussion, support requests, and upcoming events including program office hours.
On technical assistance, the presenter said submitting a request produces an automated reply and, in most instances, a full response from a subject-matter expert "usually within 48 hours." Coaches were advised to use the CSC to find program templates, outreach copy, and guidance documents to match local recruitment and retention needs.
