Presenter outlines free National DPP tools to recruit and retain participants

The presenter opened a National DPP webinar for lifestyle coaches and listed the session objectives: identify communication and education strategies for type 2 diabetes prevention, learn an evidence-based approach for community or team-based care, and find tools to reduce diabetes-related disparities.

"Before we get into specific tools for promoting enrollment and retention in the National DPP lifestyle change program, I would like to take a step back and look at the landscape of information and learning resources that are freely available to you," the presenter said, framing the session as a tour of free resources to support coaches and program coordinators.

The presenter described the National DPP Customer Service Center (CSC) as a "one stop shop" for partners delivering and promoting the lifestyle change program, featuring on-demand videos, research articles, training and outreach materials, a community discussion board, and technical assistance channels. She noted the CSC's search bar and topic groupings (marketing materials, national campaigns, reaching underserved populations) make it easier for staff to find commonly used assets.

The webinar also highlighted the Personal Success Tool (PST), a mobile-compatible, web-based module series coaches can send to participants to reinforce session topics and encourage continued engagement. The presenter said the PST "is designed to be there for participants when you can't be," describing quizzes, pledges and tailored messages intended to reduce dropouts.

Finally, the presenter summarized the program champion strategy—using current or past participants as recruitment ambassadors—and practical steps for onboarding and supporting champions. She closed by recommending coaches consult the CSC and National DPP website for toolkits, guides and technical assistance.