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Town weighs options after UBMax termination: G Works for billing or full move to Tyler
Summary
Town staff warned UBMax billing service will end Jan. 1 and presented options: adopt G Works for utility billing now or invest in a full Tyler implementation for broader financial management; board debated costs, support and timing.
Town staff told the board they received notice that UBMax (the town's current water and sewer billing software) will be terminated on Jan. 1, leaving the town without billing software unless it migrates. Board members reviewed proposals from three vendors and debated whether to migrate only the utility billing to G Works or to move the entire finance suite to Tyler.
One board member summarized the options and costs, saying, "Tyler is by far the best, the most experienced," while noting that Tyler's upfront and subscription prices are substantially higher. The clerk noted the practical deadline: "All I can say is December 31, UBMX is gone. I have no billing software. We have to do something." Staff proposed prioritizing utility billing to avoid service disruption and considering a full financial migration at a later date to spread costs and address personnel issues in executive session.
