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Council considers mobile 311 platform; staff to pull past quotes for CivicPlus
Summary
Council discussed options for a mobile 311 citizen service platform and noted an existing relationship with CivicPlus (which manages the city website); staff will retrieve prior quotes and return numbers for decision at the next meeting.
Councilors discussed a mobile 311 system to let residents report potholes, sewer issues and other service requests online. Public works noted experience with a CivicPlus product used by nearby Clinton and the citys existing website relationship with that vendor.
Council asked staff to pull previous quotes and present a cost comparison at the next meeting; one council member said, "the longer we go without some type of system, we're losing information that we could capture." Staff agreed to return with numbers for a possible decision at the following meeting.
