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Outreach staff underscore warm-handoff approach for first responders
Summary
Recovery outreach staff described warm-handoff practices for first responders, emphasizing personal outreach and that initial contact is an offer of help, not program enrollment.
SUDAK members reviewed how first responders can connect people to recovery coaches through a "warm handoff." Kyle Aramey said outreach often involves giving a personal number so someone in recovery can make direct contact later, and reassured responders that the call "is not enrolling them in any program."
"I'm here to help so they have my number if they ever decide they do wanna get treatment," Aramey said, explaining that recovery coaches provide nonpolice, peer-based contact that can make survivors more receptive than a standard referral. Police and outreach staff discussed persistence and follow-up as key tactics when people initially refuse help.
