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Trainers report high relevance and confidence gains; participants asked for longer, advanced sessions
Summary
Presenters said surveys show strong gains in knowledge and confidence among case managers and service providers, and participants asked for more time, advanced modules and supervisor-focused training; staff proposed bringing trainings into provider sites.
Presenter Leila Kelly described key lessons learned: cross-sector participation strengthened learning, word-of-mouth was the most effective recruitment tool, and participants wanted more time for skill-building and role-play. "Word-of-mouth was the most effective marketing," Kelly said, noting flyers and ads helped but colleague referrals drove attendance.
Kelly and staff said many attendees found the trainings practical and relevant to their roles: 88% identified a specific practical change they planned to implement and 85% said content was relevant. Presenters recommended repeating the foundational modules, adding supervisor-level training and offering in-house sessions at provider organizations to increase uptake.
