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Nicole Livingston tells board her 5-year-old twins were misplaced on first day; board promises review
Summary
At the Geneseo Central School District board meeting, parent Nicole Livingston described a first-day bus mix-up that left her 5-year-old twins unaccounted for and urged stress-testing of safety procedures; the board apologized and said an investigation and corrective actions are underway.
Nicole Livingston, a parent of two first-graders at Geneseo Elementary School, told the board the school placed her daughters on the wrong bus on the first day of school and that multiple checkpoints failed to catch the error, leaving the twins unaccounted for for an extended period.
"My 5 year old twins were unaccounted for for a long period of time, and inaccurate information was repeatedly shared," Livingston said, describing how the family was repeatedly told the children had been picked up when they had not. She said the incident led to a 911 call and that the repeated misinformation was "absolutely terrifying" for her family.
Chair (S1) acknowledged the incident and apologized on behalf of the district, saying staff and the superintendent are conducting a root-cause analysis. "Root cause analysis, corrective action is in process," the Chair said, adding that the matter involves procedural, policy and technological components and that the district will follow up with the family.
Livingston urged the board to "stress test" dismissal and release procedures and to hold the district accountable so the failure is not dismissed as a clerical error. The board indicated it had already held an internal debrief and implemented specific fixes, including tighter check-in procedures and reinforced attendance-taking by bus drivers; administrators said additional actions and communications will follow.
Next steps: the board said it will continue investigating the incident, will consult with other districts about best practices, and will report back to the family and the board on corrective measures.
