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Select Board approves ambulance collections agreement with First Financial Resources
Summary
To pursue delinquent ambulance accounts over $500, the Select Board authorized a collections agreement with First Financial Resources; staff said FFR will retain roughly one-third of recovered sums and the town will send pre-collection letters to give residents options to avoid collections.
The EMS director outlined the town's ambulance delinquency portfolio and presented an agreement with First Financial Resources (FFR) to pursue accounts greater than $500 that remain unpaid after Comstar's efforts. The EMS presenter explained the standard contingency model: "They take basically 0.333 of what they collect." (EMS presenter)
Board members discussed the collection firm's ability to negotiate settlements (the vendor may reduce balances in negotiation and retain a percentage of recovered funds), and whether certified mail was warranted for final outreach; the board concluded regular US mail was acceptable. The board voted to approve the FFR collection agreement and authorized the town administrator and EMS director to finalize required paperwork and referrals.
