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Residents report collection notices after carrier changes; supervisors urge residents to call notices' contact numbers
Summary
Multiple residents told the board that prior carrier collection notices were sent while a new contractor was already collecting trash on some streets. Staff advised affected residents to call the number on the notice; supervisors said the billing and service boundary issues need further review.
Supervisors raised multiple complaints that residents have received collection notices from the former provider while a new countywide contractor (Meridian) is already servicing some streets. Board members said some residents who lost service in April later saw Meridian pickups but also received collection notices from the prior carrier.
Staff advised residents to call the number on the notice and report the issue; staff said some collection agencies transferred callers to GFL while on the phone and that in several cases fees were waived when residents contacted the notice number. One supervisor noted inconsistent billing and suggested the county may need to examine contract or boundary issues further.
