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Council approves help-desk software renewal to maintain citywide tracking
Summary
Staff presented a renewal for the city's help-desk tracking software (referred to as 'Otzi' in the transcript) and indicated the cost is expected to be covered in the annual budget; council approved the renewal on consent.
Staff said the renewal is for the software the city uses to track help-desk requests citywide (referred to in the transcript as 'Otzi') and that the renewal is expected to be absorbed into the budget. A councilor asked for clarification and staff confirmed the renewal will be budgeted and that the cost was not a separate immediate request.
The council moved and approved the renewal as part of the consent items. Staff and councilors noted the software is used citywide for service-tracking and will continue under the renewal terms.
