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Resident raises flooding, water-quality and billing concerns; village responds
Summary
President Samples reviewed a letter from resident Debra Bigham about drainage and flooding on Pioneer Drive, water quality and higher water bills, homeowner responsibility for service-line replacement, and higher trash rates; Samples' reply reiterated that replacing pipes from the stop box to the home is the homeowner's responsibility and invited her to apply for a trustee vacancy.
President Richard Samples summarized a letter from resident Debra Bigham that raised multiple concerns: flooding and lack of drainage along Pioneer Drive, an increase in her water bill despite ongoing water-quality issues, homeowner responsibility to replace old service pipes, and higher trash bills compared with neighboring Jacksonville. Samples said he provided Ms. Bigham a written reply explaining that replacing pipes from the stop box to the home has historically been the homeowner's responsibility and that the village had invited her to attend a meeting or apply for a trustee vacancy.
The minutes state Ms. Bigham did not attend the meeting and had not come in to pick up an application. The board did not take immediate action on the letter at the Sept. 19 meeting; the item was recorded as a resident concern and Samples' written response was provided to trustees.
