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Cayuga County IT rolls out AI training and drafts incident response plan
Summary
IT reported 452 new help‑desk tickets in March (91% resolved, average 1.1 hours), is developing a Cybersecurity Incident Response Plan and said 63% of county staff had completed AI training as of March 2.
Tom Bunn (Information Technology) briefed the committee on March help‑desk metrics and security work. He reported 452 new support tickets in March; 91% (411) were resolved and average resolution time per ticket was 1.1 hours. Bunn said IT is developing a comprehensive Cybersecurity Incident Response Plan with defined roles and actionable response procedures and that the draft will be circulated for stakeholder review.
On artificial intelligence, Bunn said the county will implement training following the Legislature's December AI policy. He said training will begin with approved tools, outline prohibited uses — particularly for confidential or protected data — and establish employee accountability and verification practices; IT reported 63% of county staff had completed AI training as of March 2. Bunn also described pilot AI use cases for help‑desk ticket summarization and trend analysis to reduce repeated incidents.
