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Retiree describes seven‑month unresolved appeal; board pledges staff follow‑up
Summary
During public comment, retiree Darren Shapley told the PEP board he has been without insurance for seven months after an administrative error during a Medicare transition; staff committed to contact him by the end of the day to begin resolving the case.
During the public‑comment period Darren Shapley, who said he worked for the ferries for 44 years, told the board he has been uninsured for seven months after learning his coverage was cancelled when his enrollment into Medicare Part B was processed incorrectly. He said he filed an appeal after staff identified the error but had not heard back for seven months and has been paying for prescriptions and delaying care.
Darren provided his full name to staff so the agency could follow up. Dave apologized and said staff had already identified the account and would arrange for someone to contact Darren by the end of the day. Chair Moran thanked Darren for coming to public comment and echoed the commitment that agency staff would pursue resolution.
The board used the public‑comment sequence to note member support resources and to remind the public that staff will follow up on individual appeals as part of member services operations.
