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Community Services to contract with Goodwill of the Finger Lakes for after‑hours call capture at $73,710
Summary
Community Services requested and the finance committee approved a $73,710 contract with Goodwill of the Finger Lakes to handle after‑hours call intake so staff can follow up the next day; Goodwill will handle crises as able and call out mobile crisis teams when necessary.
Community Services staff asked the Steuben County Finance Committee to authorize a contract with Goodwill of the Finger Lakes for after‑hours call intake, citing the county's loss of an after‑hours staffer. The official said the vendor will collect information at night so county staff can follow up during business hours.
“They are $9.08 8 provider. We don't have an after hours person anymore… The amount is $73,710,” the Community Services agency official said. Committee members asked whether Goodwill would provide referral counseling; the official said Goodwill takes the calls, handles crisis response when possible, and will call out the county's mobile crisis resource when needed.
A motion to approve the contract was moved and seconded and the committee approved the $73,710 contract. Staff described the Goodwill option as “much less expensive” than the prior arrangement, without providing a detailed cost comparison in the transcript.
The committee did not record a roll‑call vote in the transcript and did not attach the contract language to the spoken record; the motion was announced as carried.
