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Parents say district should have notified daycare families before route changes; district points to prior outreach
Summary
Parents said they learned of the impending holding plan too late; district said it emailed the daycare on Nov. 18 and will send follow-up communications and use new routing software to alert families.
Several parents told the Transportation Committee they did not receive direct notice before the meeting about changes that could affect daycare pickup times, and they asked the district to email the 29 affected families directly.
A parent said, "If you were to pull up where her daycare starts and ends...you could email all parents and say, we are experiencing this issue specific to your stop." The district responded that the daycare had been emailed on Nov. 18 and that staff had invited day care representatives to the committee meeting; officials also said they will send communications to affected parents after the meeting.
Committee members noted the district recently purchased routing software and an app that should make targeted communications easier. The district asked parents to use the transportation supervisor's chain of command for incident reporting so issues can be tracked and addressed.
The committee agreed to improve outreach, and the district said it would follow up with a message to impacted families explaining the interim hold-at-school plan and the timeline for a dedicated shuttle if hiring is successful.
