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Library staff clarify internal notification after missed "boil water" advisory alert
Summary
Director Michelle Centore told trustees the library did not receive a July boil-water advisory alert and, because of misdirected internal communication, did not close; the incident prompted Centore to clarify staff notification protocols.
Michelle Centore reported the library did not receive an emergency notification about a July "boil water" advisory; because of misdirected internal communication, the library did not close. She said that in the end the incident did not require closure, but it highlighted the need to clarify staff notification and communication protocols.
Centore said she used the episode to review notification steps with staff so a similar miscommunication does not recur. Trustees noted Public Works and the town provide alerts and asked staff to confirm contact lists and escalation procedures.
