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Veolia outlines investments, near‑complete AMI rollout for Eagle customers
Summary
Veolia Water presented its 2025–26 investments in Eagle to the city council, including well rehabs, a Hidden Hollow storage upgrade that adds fire-resilient capacity, and near-complete installation of AMI smart meters for about 9,095 connections. The company urged customers to opt into electronic notifications and highlighted a new Veolia Workforce Academy.
Veolia Water representatives gave the Eagle City Council an annual business update on March 10, describing capital upgrades, rate-phasing for acquired customers and a near-complete rollout of advanced metering infrastructure (AMI).
"I'm David Johns. I'm the regional president for Veolia Water Bridal," said David Johns, opening the presentation and outlining the company's footprint in Eagle and the Treasure Valley. Veolia told the council the company now serves about 9,095 connection points — roughly 25,000 customers in the city — and has invested heavily in meters and system monitoring to improve reliability and customer data access. The company said the former Eagle Water Company accounts remain in a multiyear phase‑in of rates and that the company has approached full deployment of AMI smart meters across Eagle.
Kathy Cooper, Veolia's director of engineering, reviewed specific capital work in Eagle, including main replacements, pump and motor repairs and well rehabs. On fire resiliency she said, "So we have 2,500 GPM for 2 hours there. So it's 300,000 gallons available," noting that exceeds the minimum required fire storage standard noted in the presentation. Staff and several council members questioned system security and the nature of treatment; Cooper said the groundwater supply is chlorinated but not filtered and that security measures are not discussed publicly.
Veolia also described customer-facing programs. Madeline Wyatt, the company's communications manager, highlighted outreach including school visits and community tabling and described Veolia Cares, a local assistance program that offers vetted customers a one-time $115 credit. Wyatt urged residents to opt into electronic account notifications so the utility can notify customers of shutdowns or emergencies.
Johns said Veolia publishes an annual report to the Idaho Public Utilities Commission detailing revenues and capital spending. He also told the council of a new national Veolia Workforce Academy offering free continuing-education units and operator training for water and wastewater staff. Council members thanked the team for plant tours and asked staff to keep the city updated on water-supply indicators such as snowpack and reservoir fill.
