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PURA staff and stakeholders press companies for clearer MPP metrics and apples‑to‑apples reporting
Summary
PURA staff asked Eversource and Avangrid for specific MPP metrics (arrears‑reduction percentages, months‑to‑eliminate calculations, enrollments vs unique customers). Companies acknowledged differing reporting definitions and agreed to provide more comparable reporting on request.
PURA staff requested that Eversource and Avangrid provide a new MPP metric showing the percentage reduction in arrears attributable to the program year (rather than just total forgiveness dollars), and asked for clarity about whether 'months to eliminate arrears' measures the time for those who completed the program or a theoretical duration for every enrollee.
Company data managers explained some attachments count enrollments (and may double‑count customers who enroll multiple times) while others count unique accounts that participated during the period; Avangrid reported it can supply both views. PURA staff also probed broken‑arrangement rates (Eversource reported 69–75% broken arrangements by enrollment in one table; Avangrid reported 25–30% by unique customers) and asked companies to produce apples‑to‑apples comparisons. Companies agreed to follow up with interrogatory responses.
