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Staff reports few initial water-billing calls; board warns of Brown Act risks in online discussions
Summary
Staff said only a few initial customer calls followed the start of water billing and that education is the primary response; directors reminded one another to be mindful of Brown Act rules when engaging with neighbors or online forums.
Staff told the committee that following the start of water billing there have been a small number of initial customer calls and inquiries about rates and that staff have been responding with information to educate customers about the district's rate structure.
"When the person who's needed to be educated... I think it's a combination of education," a staff member said, describing the district's outreach and noting an initial low volume of calls. Later a board member cautioned colleagues: "Just be mindful of Brown Act." The exchange included staff noting some Nextdoor chatter and that the district has been monitoring and providing direct responses when necessary.
No formal board action on rates was recorded in the transcript; staff said they will continue outreach and monitor calls as the billing cycle continues.
