How to use the STAR method to build skills-based statements

The recruiting and outreach staff member demonstrated using the STAR method with a concrete example: a candidate who "answered phones and emails for a busy front office helping customers with questions and directing them to the right staff." She identified skills such as "active listening, clear communication, and problem solving" and mapped them to the Louisiana competency model.

The presenter emphasized breaking the example into actions and measurable outcomes: action statements (asked follow-up questions, provided accurate information, remained professional) and results (timely assistance, fewer escalations, smoother front office operations). She noted applicants can use the final skills-based statement in supplemental questions, the job duties section, or interview preparation and encouraged saving the statement for later use.