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Commission adopts Telco Village resolution and approves refund plan for $80 surcharge

Loudon County Commission · August 4, 2026
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Summary

Teleco Village asked the county to adopt a resolution enabling inclusion under state utility regulation. The board also agreed to return an $80 surcharge to roughly 7,000 customers; the county discussed options to credit active accounts and issue checks to others before unclaimed-property deadlines.

Teleco Village representatives asked the commission to adopt a resolution allowing the village to be included under the state utility regulatory framework. The commission approved the resolution by voice vote.

Teleco Village officials explained the village had imposed an $80 surcharge that the board voted to return; staff presented the mechanics and timeframe for issuing refunds to about 7,000 accounts. Options discussed included applying credits to active Teleco accounts and issuing checks to former customers; staff noted a July 1–June 30 administrative period for returning funds before unclaimed-property rules apply.

Officials said they will send a letter to customers offering a choice (credit vs. check) and will proceed under the board’s direction. Commissioners emphasized returning funds in the most expedient and secure way.