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Waste management says nearly 3,000 cart components replaced; city orders 1,800 new bins
Summary
Staff told council that from July to June Waste Management replaced nearly 3,000 wheels and lids and replaced 2,326 carts; the city has contracted a new vendor to supply 1,800 replacement bins (900 trash, 900 recycling) to be delivered in four to six weeks.
Council raised resident questions about how to request repairs or replacements for damaged trash and recycling carts. City staff said the proper process is for residents to contact Waste Management (phone or app); Waste Management triages the request and sends a repair crew to replace wheels, lids or carts as needed.
Staff reported that from July of last year to June of this year Waste Management replaced nearly 3,000 wheels and lids and 2,326 carts (combining trash and recycling). The city contracted a new vendor to supply 1,800 bins (900 trash and 900 recycling) and expects delivery in four to six weeks; replacements will include the city seal and ID numbers. Staff said there is no additional charge for replacement wheels or lids under the current contract. Council asked staff to improve public guidance on how residents report cart issues through the Waste Management phone line and app and to post clearer instructions on the city website.
