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Hampton proposes $1.5M solid-waste tech investment to track routes and speed customer response
Summary
Public Works proposed a phased $1.5 million investment in GPS/GIS and tablet technology for collection trucks to track pickups, flag disability customers, and log enforcement issues in real time; staff said the system should improve efficiency and customer service.
Public Works staff described a proposed technology program to equip collection trucks with tablets linked to GIS/GPS route data to track daily collections, flag disability customers and send real-time enforcement or service alerts to 311 and dispatch.
Zandi Moore said the system would let operators mark parcels as collected and allow 311 staff and supervisors to see route completion in real time; Jason Mitchell described the long-term vision of parcel maps that turn green as collections are completed. Mitchell estimated the investment at approximately $1,500,000 and said the system would be phased in. Moore said the technology would reduce back-and-forth radio traffic, improve customer-service responses when residents call about missed pickups, and enable faster identification of service gaps.
Council asked about safety and usability; staff said the tablet interface would use large 'tile' icons and not require drivers to fumble through menus while operating trucks. Manager Bunting said the capital and operating impacts would be budgeted and that staff would phase the deployment over future fiscal years if council approves.
