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IT outages test continuity plan; FCBHA moves to hire IT generalist
Summary
Following multi‑day IT disruptions that affected Zoom and routine operations, FCBHA activated its COOP procedures and plans to hire an IT generalist while promoting an internal staffer to IT Generalist Administrator.
Officials told the advisory board that recent multi‑day IT problems affected Zoom access and some internal services; staff used paper forms and cell phones while an internal technician and contracted staff restored services. Administrator David Rider said the disruption provided an opportunity to test the Continuity of Operations Plan (COOP) and that data would be entered into systems once connectivity was fully restored.
The minutes note the agency is recruiting for an IT Generalist and that Carlos Curry was promoted to IT Generalist Administrator. Rider framed the planned upgrade as a long‑term investment to reduce high vendor support costs, saying the upgrade is expected to "last 8-10-year life span." The board was told the agency currently has one IT staff and is hiring a second.
