KPPA explains PIN, password and session security for Member Self‑Service
Summary
KPPA staff warned that the 4‑digit KPPA PIN is pre‑assigned, will lock after three incorrect attempts, and that sessions time out after 15 minutes of inactivity. Password rules and email masking were demonstrated.
James Isaacs, retirement benefit consultant with KPPA, reviewed account security measures in the Member Self‑Service portal and recovery options for members who cannot access their accounts.
Isaacs emphasized the 4‑digit KPPA PIN is assigned by KPPA, not created by the member; “If you enter an invalid PIN 3 times, the PIN number will be locked, and you'll have to request a new 1,” he said. He explained members can request a new PIN to be mailed or emailed (email is partially masked) and warned mailing a PIN may take several days if no email is on file.
Isaacs also outlined password rules (minimum eight characters, at least one number, uppercase, lowercase, and an allowed special character) and showed that the site masks Social Security and PIN fields. He reminded attendees that the portal will automatically log out after 15 minutes of inactivity.
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