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Nursing staff changes credited with sharp drop in callback calls at PMC
Summary
Chief Nursing Officer Jennifer Bryner reported staff reassignments and the addition of a second night nurse reduced callback calls from 262 to 94 over a 3.5-month period; an unannounced survey related to a high number of deaths produced no findings.
Jennifer Bryner, Chief Nursing Officer, outlined recent staffing changes and operational updates at the Petersburg Medical Center during the March 26 meeting. Bryner said Lauren Thain has assumed MDS coordination, Kellii Wood is leading chemotherapy services, and Jolyn Duddles is serving as interim swing bed coordinator. She highlighted that adding a second night nurse reduced callback calls from 262 to 94 over 3.5 months.
Bryner also reported that an unannounced survey concerning the facility's high number of deaths resulted in no findings. The board discussed nursing metrics and a graph included in Bryner's written report that explains patient census across acute care, swing beds and outpatient treatments.
