Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the It Support topic
No spam. Unsubscribe anytime.
County IT logs 23 support requests in Feb–Mar; printers and onboarding dominate
Summary
DeWitt County's February and March IT support summaries list 23 recorded requests (14 in February, 9 in March) with the most common issues being printers, workstation setup and password resets; most items are recorded as done in the log.
The DeWitt County Compliance and Technology Ad Hoc Committee received IT support logs at its March 12 meeting showing 23 recorded support requests across February and March.
The February log lists ITSUPP-1 through ITSUPP-14 (14 items) and the March log lists ITSUPP-15 through ITSUPP-23 (9 items). Common issues included printers not working (several entries), workstation errors, onboarding/setup for new users, and password resets. The logs mark most cases as 'Done' and one February item (TV in inmate haul) as 'Won't Do.'
The committee received the itemized report from IT technician Ethan Aughenbaugh; the report is included as part of the meeting record and was used to inform the committee's understanding of current workload and resource needs.
