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Lubbock County to terminate Interface Behavioral Health contract, use Mutual of Omaha interim services
Summary
Human Resources told commissioners the county will terminate its employee-assistance contract with Interface Behavioral Health effective March 11, 2026, citing access and communication problems; HR said Mutual of Omaha will provide interim assessment and referral services.
Human Resources Director Andrea Villalobos recommended the court authorize the county judge to sign a termination letter for the contract with Interface Behavioral Health effective March 11, 2026, citing "the lack of communication and lack of access to EAP services for our employees." The court approved the termination by motion.
Villalobos said the county is working with the county's insurance consultant, McGriff, and has a small interim arrangement with Mutual of Omaha to allow employees to call, be assessed, and be referred to local providers while the county transitions vendors. Commissioners thanked HR for addressing the issue and asked follow-up questions about interim access for employees.
