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Board hears end of winter moratorium, rise in delinquents and strong early-year collections
Summary
Staff reported the winter moratorium on shutoffs has ended and shutoffs for nonpayment will resume; customer delinquencies rose about $50,000. Finance reported collections of 106.1% through February and said seasonal patterns affect collection rates.
Customer-service staff told the Board that the winter moratorium on utility shutoffs has ended and that the commission will resume shutoffs for nonpayment. Thomas Matich reported delinquent balances increased by about $50,000 and that 42 deferred-payment plans remain active totaling $80,000.
"We have completed the winter moratorium on the utility shut offs. We will begin to start to shut off again for nonpayment," Matich said. He told the Board that roughly one-third of about 6,000 transactions were processed online and that the vendor no longer provides 'Pay Near Me' but now offers a 'Scan to Pay' option.
Finance staff, Joseph J. Tomashosky, told the Board the commission began the year with strong collections: "we began the year with great collections and ended last year just barely over 100%." He reported the first two months of 2026 showed a collection rate of 106.1% and explained that lower usage months (January and February) typically reduce billed consumption and affect collection rates over the year.
Board members acknowledged the need to monitor delinquencies and deferred-payment plans as the commission resumes standard collection activity.
