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Aldermen approve customer portal agreement with H2O Analytics; budget amendment referenced
Summary
The board approved an agreement with H2O Analytics Corp. to provide a customer portal for water utility customers and adopted a budget amendment to fund the portal; the transcript did not specify the appropriation amount.
The Board approved Bill 48‑20‑24 to authorize a hosted software and services agreement with H2O Analytics Corp. to provide a customer portal for the city’s water utility customers and to amend the FY2025 budget to appropriate funds for the service.
Finance Director Stephanie Harris described the portal as allowing customers to access meter readings, receive leak and alarm alerts, and view usage history ("they'll be able to get their readings... they'll see usage, daily usage, monthly"). She also said the portal is provided through a third‑party arrangement with Core & Main and the meter supplier; the ordinance passed unanimously on second reading. The budget appropriation amount was not specified in the meeting transcript.
