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Decker says town owns Rentalscape data; company retains records two years after contract
Summary
Council pressed Decker Technologies on who owns and can export short-term rental data. Decker representatives said the town owns the data and that the vendor will retain contract records for two years after termination and then delete them; staff said exports are available for compliance records.
Councilors asked how town data would be handled if the contract ends or the town needs records for code cases. Dr. Eric Brandenburg said, "We scrape it for you, but you'll always own the data," and that the vendor maintains a two-year post-contract retention period before deletion. He also confirmed staff can export raw data as comma-separated files for compliance records.
Town staff said the vendor provided the town's formal letterhead for compliance notices so residents can authenticate enforcement letters without seeing the vendor's name. Several council members also asked whether a public-facing portal or resident access to property-specific calendars could be made available; Decker said a public portal add-on exists but the current staff-only platform is proprietary.
