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Technology department reports device refreshes, 91% ticket resolution and testing platform deployments
Summary
Technology leaders reported a district‑wide device refresh for 1st grade iPads, deployment of testing platforms across grade levels, a 91% ticket resolution rate and steps toward redundant backups and stronger management systems.
The Technology Department reported progress on device refreshes and classroom tools, saying it completed a first‑grade iPad refresh and transitioned 6th and 9th grade devices into a new management system. The department also deployed testing platforms across elementary, middle and high schools.
The report lists 891 total service tickets, with 809 resolved (91%) and 82 open. The department said it enabled redundant backups for mission‑critical servers and onboarded new IT leadership to plan future improvements. The packet frames this as part of district efforts to 'build a smarter, safer environment' for students and staff.
