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County considers cloud migration for 911 CAD as current system nears end of support
Summary
Tyler Technologies told Randolph County commissioners the county’s 911 CAD system, in service since 2019, runs on Microsoft 2016 which will lose updates in January 2027. The vendor offered a replicated on-premise option (~$66,000) and a cloud-hosted option (~$141,000) with first-year county costs discussed near $260,000 and annual maintenance about $75,000.
Randolph County officials heard a briefing Feb. 5 from Tyler Technologies on options to update the county’s computer-aided dispatch (CAD) system used by OEM/911.
John Derby of Tyler Technologies said the county’s current CAD contract was signed in 2016 and the system went live in August 2019. Derby warned the software runs on Microsoft 2016, which "beginning in January 2027 there will be no more updates for it," and said most CAD systems have a five- to seven-year lifecycle.
Tyler presented two options. Derby described a like-for-like replication of the current system; Colby Fox said that option would cost "around $66,000.00." Fox said the cloud-hosted path — with Tyler building and maintaining servers on Amazon GovCloud and handling monitoring and security — would be about "$141,000.00," and that the county should expect higher first-year costs. When Commissioner Chris Siler asked whether the first year would cost about $260,000, Tyler staff confirmed that estimate and noted ongoing annual maintenance would be approximately $75,000.
OEM/911 Director Mike Miller asked the vendor to provide a firm estimate that includes workstation and desk equipment costs so the county can compare total implementation expenses. Commissioners directed staff to obtain detailed, itemized pricing and to return the figures at the next meeting so the Commission can decide whether to replicate the current setup or move to a cloud-hosted system.
The presentation also noted ongoing grant-writing for radio towers; Miller said that work is time-consuming and not guaranteed. No procurement decision was made at the meeting.
