Pennington County treasurer says cyber incident still disrupting real-estate services; motor-vehicle transactions handled manually

Annette Grant, Pennington County treasurer, updated the Board of Commissioners on a cyber incident that has disrupted several county computer systems and slowed public-facing services.

Grant said staff are processing motor-vehicle transactions and other functions from a mix of county computers and laptops while the county reconstructs data and restores services. "We are still working with approximately just over 400 customers who are coming through the office," she told the board, adding that the county had shifted to some manual processes for title work and renewals and that a queue system used before the incident is not currently available.

Grant said motor-vehicle services remain operational through state-supported portals for certain transactions but the county's real-estate system is not yet online; she described real estate recovery as the highest priority for IT and said there is no firm ETA for full restoration. She also described workarounds including outreach by phone and manual entry, and said staff morale remained strong despite the increased workload.

Commissioners pressed for information about average daily customer counts and whether kiosk services and remote terminals were affected; Grant said kiosk counts will be verified once email and reporting access are restored and that the county is coordinating with state partners for assistance. The board did not take formal action beyond requesting continued status updates from the treasurer and IT.