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County clerk pitches AI phone-answering system; board approves contingent rollout review
Summary
The county clerk described a Polymorphic AI phone-answering system that can respond in multiple languages and handle routine queries 24/7; the board approved moving forward contingent on IT, MIS and committee review, with the clerk covering costs from records-management funds.
County Clerk (speaker 7) told supervisors she found an AI phone-answering product on the state contract that could reduce call volume and answer routine questions in multiple languages, and proposed funding a pilot from the clerk's records-management account.
"It's intuitive. So it answers the phone, and you can say, what are your hours?" the clerk said while describing the Polymorphic demo. The clerk said the vendor offered a deep discount through a state contract and that deployment could be completed in a few days. Officials asked that MIS, IT and other departments evaluate integration, privacy implications and whether multiple departments could join a single deployment to save costs. The clerk said the purchase would not come from the general fund and noted she had funds available in her records-management account.
Supervisors moved to approve pursuing the system contingent on technical and committee review; the motion passed by voice vote. Next steps include an IT/MIS review, coordination with other departments that have expressed interest (including DSS), and a recommendation back to the board on whether to proceed with a countywide or department-specific deployment.
