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Staff says retention visits feed business support work; board asks for clearer feedback loops
Summary
Staff reported retention visits occur and surface actionable items for business assistance but acknowledged low recent counts; the board asked for a clearer feedback loop showing how those visits lead to programs such as façade grants, mentoring or signage fixes.
Staff reported that retention visits are part of outreach work and that the DDA keeps a database of notes that can surface needs like signage or safety issues. "A lot of times, they do lead to some of those dialogues," staff said, describing how visits can identify marketing or startup needs and generate follow‑up resources.
Board members said they endorse retention visits but would like clearer reporting on what actionable items come from those visits and how staff reacts. One board member asked whether retention‑visit outputs are surfaced to the full board so the DDA can coordinate resources, and staff agreed to provide more detailed outputs to committees.
