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Frontier trash contractor begins service; city tracks early pickup confusion
Summary
City manager reported early issues after Frontier Services began curbside pickup under a new contract, including residents confused about pickup days and isolated missed cart deliveries; Frontier crews reportedly performed extra circuits to collect misplaced items while staff logs tracked and resolved many of the initial problems.
At the start of the Aug. 4 meeting the city manager updated council on the new Frontier trash contract and early service issues, saying Frontier crews made extra circuits to collect missed refuse after residents were confused about new pickup days.
"There were still a lot of residents that were confused about what they should and should not put out, but I will just give kudos to Frontier because they recognized when they were driving through the city... they circled through and picked up what they were supposed to pick up and then they did a second circle through the city and they picked up what was out on the wrong day just to get the city cleaned up for that particular day," the city manager said. Staff said most issues—such as residents who received only one cart when they were due two—have been largely rectified and that the utility billing office is tracking remaining cases.
Council asked staff to create a list of addresses with legacy waste-management carts still at the curb so the city can coordinate pick-up; staff said they are compiling that list and asked residents to report misplaced or extra carts for collection.
